For me, they needed me to confirm the last four digits of my card number, in order for me to give my permission to carry out the switch.
But I didnât know this until I began to engage with the chat. I engaged in a secure way (through the app, not via the URL) but the point is texting out a random link is rubbish security.
For those that have gone through the Natwest process, how/when do they notify you? I ended up doing my ID in a branch last Thurs, I got another email from them on Friday about doing it online, but obviously they wouldnât have got/processed my details by then.
Am I just going to have to wait and see if I get a letter through the snail mail?
The ones further up, how long after you did the doc upload did you start to get messages?
Although thinking about it, the whole reason I didnât get the docs upload part is because I think I got my mobile number wrong on the application, so I probably wonât get any text updates at any point
I initiated a switch into Ulster (part of NatWest) the day before that bankâs deadline. Heard nothing for two weeks before suddenly getting that random phishingâesque text asking me to make contact to clarify once piece of info.
Having done that (through the app to be secure) I received a text the next day saying the switch is initiated.
Iâll be making sure they pay the incentive, as the delay was on their part.