Background: I’ve just erroneously transferred money from my non-Monzo account to a wrong Monzo account. I’ve let my old bank know and they’re ‘looking into it’ (can take 20 days!!) and I may not get the money back.
What would Monzo’s process be now, once the other bank notifies them? How would they notify the other user of the error and hopefully get the money back?
I’m so frustrated that this has happened and that there’s not much I can do about it, even though I am a Monzo customer and could tell them everything they’d need to know about the transfer.