What would you say to someone who was thinking about going #FullMonzo?

Hey everyone :wave:

Earlier this week we asked you: What made you go #FullMonzo?

Thanks for all your answers so far. Today we’ve got another question for you - what would you say to someone who was on the fence?


We look forward to seeing your answers!

Ever been left wondering for a few days why your available balance is lower than actual balance? Monzo show you your spends instantly.


When the last time your bank got in touch to let you know of a new feature that was purely designed to help you?

  1. It shows your balance after bills
  2. Monzo.me
  3. The service

I had this very conversation last night! Their reaction was “the banks must be terrified”!


Letting customers know of issues is an important one!

High street banks still try and deny there is anything wrong, even if thousands of people on Twitter are complaining something’s broken…

Firstly - What’s the worst that could happen?

Secondly - Intant notifications, always knowing exactly what you have left in your account, superb customer service within the app, great for using abroad. Seeing your DD/recuring payments and spending in an easy to read summary. Savings pots including auto rounding, IFTTT. I could go on and on.

I often bore my firends banging on about Monzo had some success but a lot feel like they have some sort of loyalty to their current bank. Don’t know why???

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The only think stopping at me outting all my money in Monzo is the lack of interest rate on the balance.


I recently switched from one of the major high street banks (I won’t say which one) because it used to take 3 full days for card payments to come off my available balance. With Monzo I hear my phone ping to tell me I’ve spent money before I’ve put the card back in my pocket. I always got the impression my old bank were just trying to squeeze as much money out of me as possible, whereas Monzo actually warns me if I’m going to run out of money.

Switching was much easier than I thought it would be too. I just wish Monzo had been around years ago.

My only gripe is that I can’t deposit cash in my Monzo account yet. At lest not from the last time I asked which was a few weeks ago. Silly you say, in today’s almost cashless environment but the issue does still exist in its minuscule way. Call me pedantic, I won’t hold it against you.

Cash deposits is being looked at in conjunction with another provider. Not dates or anything yet but I wouldn’t be surprised if we see it before the end of the year.


For me, I totally agree with what everyone has said above, and I use the features as a selling point. But I think the big difference between Monzo and other banks like Starling is this, the community site. The interaction between users and The Bank, the way the community shape the future of the bank and feel listened to. That’s what really differentiates Monzo.

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The point where people seem to warm to the idea is when I say that Monzo is covered by the FSCS protection policy, meaning they’d be protected up to £85k. Most people don’t know this.

The fear of a start-up bank folding is rational, particularly if your salary is entirely what you live on. The underlying need is to feel that your money is safe and accessible.

My suggestion would be to shout about the protection policy a lot more than you already do. If there are other ways you can reassure people their money would be safe if the worst happened, all the better.

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Being able to see your balance, with future expenditure already taken off, is incredibly handy for knowing where you actually are right now.

Instant notifications are a plus, and the app is great.

My wife was sceptical about going full Monzo…

“But we get cashback extras from Halifax!” - I checked and we earnt £3.46 over 5 years. Her card is in the post.


I’ve kept a Halifax open for that, and for depositing cheques, and taking international payments.

Yes, I love being part of it all.

Only keeping Halifax open for the credit card. Hopefully Monzo will prize me away from that at some point too HINT HINT :wink:

The service is great, the app also what I’m missing is credit card and interest for my savings

I’m on the fence for two reasons:

  1. interest rates on the balance in my Monzo account
  2. the payee management isn’t quite right for me

Monzo is great! I just wish I could make the #FullMonzo leap :smiley:

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I’m on the fence for a different two reasons (btw by going Full monzo I interpret switching the salary over):

  1. App stays in the recents (unsafe) (Android).
  2. No PIN support to open the app. Fingerprint is OK about 80% of the time, but on my device it just won’t work that 20% of the time when you need it the most (I’m on Pixel 2 XL) :persevere:

Until recently, joint accounts would be a another reason. My girlfriend and I nearly switched to Starling! :open_mouth:


What do you mean by this?