What do YOU want to see in Q3 and Q4 of 2020? 👀

[rickyzalman]

• Add photos to Payees
• Dark Mode
• Custom Categories
• Cheque Imaging
• Monzo Credit Card
• Monzo Points
• Connect Credit Cards
• Monzo Plus Relaunched
• Easier Customer Service Contact In-App
• Stronger Merchant Data Corrections

[tbutz (🏳️‍🌈 Producer of "low value commentary")]

None of the above.

[Addzy]

Rather than just adding images to payees, i’d like to see that area of the app overhauled in general

[rickyzalman]

Agreed! So would I @Addzy

[Rat_au_van (Em)]

I don’t think we can expect much with the upcoming redundancies. We are getting relaunched plus but I think I have given up expectations of much else

[crablab (Hugh)]

Interested - could someone tl;dr on the “Easier customer service contact in-app” please?

[Peter_G]

I think this refers to the fact that the “chat with us” button no longer exists.

[Addzy]

Oh gosh, don’t open that can of worms

As i’m sure you’re aware there’s an A/B test on the removal of the chat button as well as links to chat in articles. For what seems like a large amount of the community, the chat is very hard to get to unless you know the exact phrase to search to get to an article with a chat link in it. Others still have the chat button, and others seem to have links in more articles.

It’s all a bit messy at the moment.

[crablab (Hugh)]

@Addzy

Oh gosh, don’t open that can of worms

Thanks both!

[Peter_G]

So I voted for something to see the result and now I can’t unvote. Bravo, Discourse!

More importantly, the things I really want are a bit different. A better search/filter, new payments screen, external account integration (not just credit cards). And a better, more robust, more complete Monzo, whatever that means.

Edit: I’ve said my piece about the contact support button elsewhere!

[gt94sss2]

@Addzy

As i’m sure you’re aware there’s an A/B test on the removal of the chat button as well as links to chat in articles.

It’s not an A/B test but a gradual rollout to all customers by Monzo

Complaint stolen card

This is not an A/B test, we’re just rolling it out slowly because this is a large change. We are moving from chat to self-serve for the majority of cases (some will always require you to talk to a human because the case is too complex for a form), not testing the two at once. At the scale Monzo is now, if we turned anything on to 100% of users at once and it caused errors, we would risk causing large scale impact and support overload. As a result, we tend to start with a small launch and incre…

[Addzy]

Although similar it’s a different thing, that’s about the new transaction dispute stuff that @Rika is in charge of

[crablab (Hugh)]

It’s all related - the idea is to make more stuff self-service, and reduce the number of contacts required for routine stuff

[lpoolrob (Rob)]

It is funny how history can repeat itself. Remember 15 years ago when self service checkouts were becoming mainstream? But there will be more humans to help you they said! Reality: checkout staff numbers were gradually reduced over many years. Turkeys voting for Christmas. I worked in retail management at the time. The savings across a chain were staggering once the equipment had paid for itself.

Of course Monzo is a totally different business model and industry. I am all for self service (when it works well). I sincerely hope that at Monzo, it does indeed result in less touches, and the ability to get human help if you really need it. But without needing to increase headcount (to help achieve profitability).

[tommy5dollar (Tommy Long)]

There’s nothing really missing that I need on a day-to-day basis

[Feathers (MikeF)]

@Peter_G

So I voted for something to see the result and now I can’t unvote.

I’m refusing to that. There’s nothing there I’m interested in but it means I can’t see the results.

[Addzy]

As of now

[garete (Gareth)]

Personally, still this…

Edit scheduled pot transfers

At the moment it seems you have to delete and recreate… I’d love to be able to just edit the amounts / date / schedule.

[Revels]

Pot to Pot transfer would be my no1 request.

[Renu (RENUKA MARLEY)]

Most of time we need I ban facilities