Didn’t they stop giving the new layout to new customers?
I don’t remember reading that but I may have missed it?
There is a post from Monzo saying they are no longer rolling it out to new users - which is a good thing frankly - you don’t want customers attracted by tv adverts to experience a half finished product…
Guess it is a shame they werent able to finish it before the TV ad
But I agree better to hold off than offer up a half finished product
Have you restarted your phone too?
Aye a couple of times, still nothing.
Another try; from the Home feed, tap on the Summary pill just under the displayed card (Days to go / Left to spend) and the Summary is displayed. Don’t do anything other than tap on the ‘back arrow’ at the top left which will return you to the Home feed.
Then tap on ‘View all’ - are the details now fisplayed correctly?
Also ;
is your card activated?
Have you accidentally frozen your card?
Still blank after trying this.
Card is definitely activated and wasn’t frozen. Froze and defrosted it again just to be thorough and I’m still getting a blank screen.
Thanks for the confirmation. One more thing to try - the first step (as above) but tapping on Payments, then back again (instead of tapping the Summary pill) - does that change anything?
We still cant see a total monetary value of all the Pots you have.
iOS you can’t but Android you can
Tried it but it’s the same story, blank.
Appreciate the thought though
Do you have any apps running that draw overlays over the display?
It’s a long shot, but I remember that certain apps wouldn’t display if an overlay app was running.
I’ve got a few but none that weren’t installed previously when I didn’t have this issue
Go to payments. Schedule then schedule pots
Just seeing if that helps
Not sure what you mean by schedule pots but I can go and see my scheduled payments into pots and can tap on the scheduled payment into a given pot and see it’s details.
But when I go back to the home tab and click on view all it’s still blank.
I can also see the NET pot transactions for the month on the Summary screen, and tap on each to see the transactions.
I can also scroll down my feed, tap on a pot transaction and then select if I want to add or withdraw from that pot and carry it out successfully; but still, the view all screen is blank.
The earlier screenshot shows you are connected to 4G - any chance of connecting to WiFi and trying again?
Tried that earlier too but here’s a screenshot showing it now too.
I feel like I’ve tried everything, this problem has me stumped
Thinking bizarrely - you have a dual-SIM phone. What happens if you take one out and re-try? - probably starting with the SIM that isn’t the phone number registered in your profile.
Another comparison test would be to log into Monzo on a different device if possible, to see how it reacts.