Weird Monzo Bug on login

Help Bug Reports
1

So I logged out for the first time today in a while.

When I went to log back in…… all the splash screens were in USD. For some reason the app may think that I am a Monzo USA customer? It would be odd to do this otherwise.

IMG_7736
IMG_77361290×2796 233 KB

IMG_7737
IMG_77371290×2796 311 KB

2

Are you currently in the US?

Or have your iPhone or app store set to that region?

I’m curious as to how they’re determining where you are. Does it make a difference to your ability to log back in?

1 Like
3

Nope. I was just in the US for all of April and the start of May (got back about 3 weeks ago) but I’m back here in the UK now.

And my iPhone is set to UK region.

Login worked fine.

1 Like
4

Might be a cache thing?

I had issues with my MS 365 account for weeks after getting back from LA in mid-April. Turned out that it’d auto-resolved to what looked like ‘UTC’, but in fact I had to manually select ‘UTC’ (the same) to fix the phantom time offset. Weird

Y2K, 23 years later.

3 Likes
5

Of all the people to post in the wrong section I would never have expected you to do it :stuck_out_tongue_winking_eye:

3 Likes
6

You know, I was looking for the bug reports section and I must have scrolled right past it in a hurry and not registered it.

In my defense I’m on edge today as I was waiting for confirmation on some dates for flights, and right after I got the confirmation the flights went up by £100 :rage:

(That and I also got last minute confirmation for a job interview tomorrow, wish me luck everyone :pray:t4:)

7 Likes
7

Good luck :pray:

Let us know how it went :hot_face:

1 Like
8

Good luck :crossed_fingers:t3:

1 Like
9

Good luck! :four_leaf_clover:

1 Like
10

Could just confirm if you still have a US e-sim active on your device? Some logic which determines the users location for the welcome screen uses the carrier settings to determine country location. We get a list back from the device and just pick the first one, so if you still had the US e-sim active it may have picked that up.

2 Likes
11

I haven’t had an e-SIM active on this device ever. I had a physical US SIM in it while I was there, but I popped my UK SIM back in when I got back 3 weeks ago.

12

Thanks for clarifying and the original bug report. I’ve raised it with the team.

2 Likes