First time Monzo user, and signed up as I was told by other users it’s easy to use abroad. I’m having different opinions!
So, just got back from Las Vegas on Friday 28th. Arrived on the 24th. On check in two transactions were made, one for $158.72, as a (ridiculous) resort tax, and another for $200 as a (equally as ridiculous) refundable security deposit. Both left my account straight away without issue. I used the card several times in ATMs with no issues either.
Come to check out day. I’m given an invoice and out of the $358.72 I’d paid on check in, I’m due to pay $192.73, and due a refund of $165.99, great. I get home, check my app, and see that on Saturday the 29th, a refund had shown for £5.91, underneath that is shows $165.99… so how does $165.99 convert to £5.91?! Even more confusingly, a transaction was made for the $192.73 charges, but this shows as a transaction for 40p?! What the hell is going on with these exchange rates?
The refund I’m due shows as ‘automatically reversed by Monzo’ so I can’t even access it. The online chat is incredibly slow to help and even then we don’t seem to be getting anywhere. I have made contact with the hotel to provide proof they’re refunding it but the proof is already there by the deposit for $165.99.