I’m having loads of trouble with them
I’ll keep this as succinct as possible.
9/04/2019: agreed with webuyanyphone to sell to them for £176
25/04/2019: order received. Reviewed as faulty (actually probably not) counter offer of £40. I açcept because I figure it would happen with another company.
26/04/2019: order “paid”. Receive money in 3-5 days.
About 3/5/2019 still not received. Send an email.
8/05/2019; no reply so I call. Promises itll be chased and money should be in my account asap. (Steve)
13/05/2019: still no money. Promises again by end of day on phone. Receive an email later saying end of next day (yesterday) (Grace)
15/05/2019: STILL NO MONEY.
Call 1 advise I want to lodge a complaint and I’m told I need to do that on the website. I advise that’s a crock of shit and I should be able to open a complaint on the phone but ok. He says I should have money today (Ben)
So I check the website and surprise surprise I can lodge a complaint on the phone.
Call 2 say I just called. Would like to lodge a complaint. Summarise what’s happened. Know that complaint handlers like to know an ideal outcome, advise I would like compensation due to absolute crap customer journey. She tells me they dont do compensation. promises again that I’ll receive the money today … (Grace)
I’m sooooo annoyed. For £40 bloody quid. I’ve now googled them and they are shambolic.
Oh ALSO, Grace said the complaint is more official if emailed and I said that’s just a barrier to making a complaint. Her response is that more people are aware of it’s emailed. My retort is that if their internal complaints policy is any good then it’ll be escalated and seen correctly no matter what channel I use.