Hey guys, I wanted to ask you if any of you have experienced the way Monzo handles chargebacks ? I had a disastrous experience and wanted to ask if there is still anything that can be done.
On February 23rd , I initiated Chargeback against an Indian IT provider via PayPal. The reason for the chargeback was because I received plagiarized website and I had to pay other people to fix it. The amount in question is $1,900. Monzo told me that if 45 days pass without the chargeback being disputed, I will get my money.
A few days ago, I received a notification that my Monzo account is at MINUS $1,900. That’s right, instead of receiving $1,900 back, they took $1,900. They fixed the problem the next day but told me the chargeback had failed.
Now, at the beginning of the process, one girl in the chat told me that success depends on whether paypal disputes - she said, if paypal disputes, paypal always wins. This was a red flag for me because I figured , ok then , WHY THE HELL SHOULDNT THEY ALWAYS DISPUTE ? Anyway, after I was told that the chargeback had failed, they also told me that there is no way to dispute this further.
Which is total bollocks ! I have read the Mastercard guidelines on chargebacks - there are many instances in which you can dispute. And Monzo does not want to do the job. My $1,900 was just thrown in the garbage - I provided overwhelming evidence that the work I received was plagiarized and that I paid $5,000 to fix the damage but Monzo just does not want to do its job and fight for my rights !