Thanks to everyone for sharing your thoughts here - it’s really interesting to understand how customers feel about online banking compared to mobile banking. Feedback like this helps us to shape how the product will develop in the future. 
Initially we will be providing a web portal for our users, so that they can undertake basic interactions with their Monzo account even when they can’t access the app. 
These will likely include freezing your card 
, reporting it as lost or stolen 
, and contacting customer support 
.