We’re working on joint accounts!

Hey there :wave:

We’re so happy you were excited by our update and that you looove the new joint account card :sparkles:

We just wanted to confirm that anyone who applied for a joint account after my initial post will get the new pearlescent white card in the post and excited to hear they are starting to arrive too :clap:

Plus you should be able to add your new white joint account card in your Apple/Google Wallet, even before your physical card arrives. (We saw there are some issues with some of you trying to do this, I have shared with the card team to explore and will let you know the outcome :soon:).

As there has been so much hype around the card (and as a thank you for all your valuable feedback) we want to offer the new card design to any members who are existing joint account customers! :tada:

If you want to replace your existing joint account card, fill out your details here before 5pm on Friday 14th July. We will get this sent out to you ASAP after Friday 14th July. The person you share your joint account with can also fill out this form if they want to get their hands on the snazzy new card. If you go through this process we will make sure you won’t be charged any fees.

As always we are keeping a close eye on your comments and feedback. As mentioned in my initial post, we will be back over the coming months to update you on our progress.

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