Hi everyone, I am Georgia and a Product Marketing Manager here at Monzo. You may have seen me on the Core Experience threads! Lately I’ve been working on joint accounts…
As you know, we’ve been working on improving joint accounts:
The experience isn’t where I want it to be for a product that’s so important – and making this better is a top priority right now. The product functionality, availability and experience all need to be better, so rest assured we have teams actively working to do this and unlock the full potential of joint accounts.
And we’re ready to give you a bit of an update
We’ve worked through the issues and done some of the foundational work to make this better – and we’re glad to be able to share with you some of the early results.
We’ve been working to make access to joint accounts easier, and this should be much better now.
We’ve also been working on improving the product functionality, and there’s a couple of things that are new:
- New card designs – (not a surprise for some of you… ) but we’re launching a new pearlescent white card with a hot coral core. We’re doing this based on feedback we got here and from customers elsewhere, to make your joint account card more distinct from your personal one
- Pot-to-Pot transfers – you can now move money between personal and joint accounts Pots directly (something we know was a big bug-bear for you!)
You can also use our Instant Access Savings Pots with joint accounts now too.
This is the start of a series of improvements we’re working on – lots of which we’ve taken from your feedback in threads on this forum.
In the joint account squad we’re working closely with the Plus and Premium squads, as well as Borrowing squads for Flex and Loans. So, stay tuned
This is part of our focus on improving parity and making sure products and functionality are available with the joint account.
Expect to hear more from us over the coming months as we keep working on this. We don’t have timelines to share yet and it’ll take time, but rest assured this remains a priority that the teams are actively working on. We wanted to give you an update as soon as we could – and we’ll be sure to keep them coming as we improve the experience.