Exactly, it’s not about complaints. It’s about a large proportion of people deciding they need to unlock their pots before the established date (because they really need access to the money) and having to talk with customer support to get it done, which takes time regardless of how quickly our COps are.
As a general rule this is not a successful approach if we need human interaction in one out of five locked pots. That’s why we need to start again, and learn.
Yeah, that’s one the candidates. There are a few ideas along those lines.