My name is Rayan Banoun I was part of Monzo users until something happened, I just received my card and I was very happy to have it because it’s my first bank account I made. But then something’s happened, I don’t know who signed up with my card at university and the university asks for payment 500$ which I didn’t have this much in my account. I reached out to them after I saw the payment declined in the first time with no response the day after that they took 300$ I reached out to them again with no respond and chat with customer service in Monzo and they have tried to solve my problem and they didn’t believe me that wasn’t me. After that the university responded and told me they will refund the payment after I told the customer service in Monzo they close my account without any explanation and they refused to talk to me.
Please I want to create a new account, I’m a freelancer and I need a bank account to receive my payment on it, I’m a libyan citizen I don’t have much choices.
Please accept my apology this is my first bank account and I’m not aware of terms and conditions.