View chat history without starting new chat

Feedback & Ideas
1

A while ago I had to ask in chat for a statement of interest from my savings pots. Within a couple of days, a PDF was linked from the chat.

Yesterday I was filling in my tax return and needed to refer back to that PDF. The only way I could find to access it was to go to Help and choose “Chat With Us”. It worked, but there is now a chat open and whenever I start the Monzo app there’s a red notification dot on the Help tab.

Can you add a way to refer back to chat history without starting a new chat?

2

Go back into the chat it should clear the red dot.

3

It clears it until I exit and re-enter the app, at which point it returns.

1 Like
4

This is so so so so frustrating! Big vote for me. :ballot_box:

5

Hi there, i want took about my flex card

6

Hi @kelhyapoliana & welcome!

Sadly we wouldn’t be able to chat about your Flex card here.

Please call us on 0800 802 1281 or chat to us in the Monzo app, and our team will be happy to help :+1: