Chat - how to start one

Please help me.

I cannot find a way to start a chat anymore. I used to choose relevant questions, it would give some answers and I would choose that it hasn’t answered the question.

Now it just says thanks for the feedback.

Help. I have a question about a direct debit I need an answer to.

2 Likes

Type contact in the ‘search or ask a question…’ bar

then select ‘contacting support’

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Thank you, I’m sure it was easier before, you have to know what to type to find it. That never used to be like that

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It’s intentional

If it’s not urgent you’ll have to wait until tomorrow.

That’s really helpful but if you don’t know how to get a chat how do you know during the day or the night? Hiding the option doesn’t filter it just causes frustration when you can’t find the option.

4 Likes

To be fair if I wanted to start a chat my logic would be too search the help guide for contact Monzo, just the same as many other websites where you look for the section called contact us or whatever they call it.

Appreciate everyone is different though when it comes to thought patterns

2 Likes

It’s quite obvious in lots of places, but now you’ll know for next time.

Please tell me where it’s obvious because I can’t see the word chat anywhere unless you type the word contact in the search

It’s at the bottom of every transaction.

If the Chat button isn’t there (it hasn’t been there for me either for a while);

From the home screen, tap on ‘Help’
In the Help Search box, type ‘contact support’ and enter
A list of possibles, including ‘Contacting support’ should be shown - tap on it
The Contacting support details are shown. In the section ‘Chat with us’, tap on ‘chat with us in the app’

Happy chatting!