Just a quick message to say a huge ‘Thank You’ to the Monzo team for preventing a lousy weekend.
I dropped my wallet on the way to work last Friday and while cursing my stupidity (it was my own fault), I froze my Monzo card using the app, requested a new card (again, in the app) and it was delivered through my letterbox at 0925 on Saturday. It was literally sorted in less than 24 hours and I’m sure that the ‘delay’ was more to do with the postal system than Monzo.
To put this in perspective, my ‘regular’ bank took 5 days after a 15 minute phone call.
My only request is that the current account is hurried up; I need a bank account that actually works (can I be a beta tester please? )