Just a quick message to say a huge ‘Thank You’ to the Monzo team for preventing a lousy weekend.
I dropped my wallet on the way to work last Friday and while cursing my stupidity (it was my own fault), I froze my Monzo card using the app, requested a new card (again, in the app) and it was delivered through my letterbox at 0925 on Saturday. It was literally sorted in less than 24 hours and I’m sure that the ‘delay’ was more to do with the postal system than Monzo.
To put this in perspective, my ‘regular’ bank took 5 days after a 15 minute phone call.
My only request is that the current account is hurried up; I need a bank account that actually works (can I be a beta tester please?
You’re a beta tester already
The Monzo team seem to be going full steam ahead with their roll-out plans so you can rest assured that you’ll have your shiny new account in no time at all!
The below post by
simonb explains a little bit more about what they are currently doing - it seems like a balance between risk and mass roll-out right now.
There’s quite a few metrics that we need to hit before each stage of the rollout can begin.
So - for example - the first stage was staff launch. That’s the stage we’re in right now. A good chunk of staff have current accounts and we’ve tested paying in salaries etc. Obviously we can push it to the limits because if something goes catastrophically wrong we can quickly deploy a fix. Because of this, there were less metrics that we needed to hit to be able to reach this stage. Obviously the next testing stage will be family/partners, because the same thing applies, but their use cases will be slightly different which allows us to collect a bit more information.
Before a single card gets into the hands of anyone outside the company or anyone not directly related/involved with someone at the company, there’s a few more metrics to be hit. Our Board wouldn’t be too happy if we suggested launching without those metrics, as the risk is just too high.
Then we’ll do user testing with investors etc - who were of course promised early access as part of the crowdfunding. In order to launch this when we want to ideally launch this, we’ll need to write up some very details notes because the fit and finish may not be exactly where we want it to be yet and that needs to be made clear. But that’s obviously still a much better option than waiting.
So while we’ve mentioned that it’s a staged rollout, it’s not quite as simple as “X amount of people can get it in this week, and then another X amount of people the following week”. There are clear defined events that need to be met for each stage.
Rest assured, things are moving very quickly!
Did you pledge and/or invest in the crowdfunding round just passed? If so you’ll be one of the first waves to test the new current accounts!
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