It’s more that they essentially combine two different businesses. The PO is distinct from the shop, so its business runs through the PO system. The shop can then do/sell whatever it wants. But for convenience there’s one counter.
1 Like
…and I’ve just tried it in the Post Office branch 100yrds from my house… and the word is, I believe, KERCHING 
7 Likes
Yeah but as a user I shouldn’t have to care. When I go at the grocery shop and buy different kinds of items (meat, vegetables, etc), they come from different suppliers and yet it doesn’t change anything as far as card acceptance goes - why should this be any different?
This Post office’s behaviour should be considered as a bug and whoever put it in production should be fired.
1 Like
The alternative is probably a lot fewer Post Offices. I imagine that for many of them, the economics of running the unit as just a Post Office means it would close. But if you can add it in to a shop that is there anyway, it looks a lot better.
This is like getting a phone top-up at the corner shop. They have a separate system they use to process and produce top-up vouchers which is provided by PayPoint (or whoever). Why would you try to integrate PayPoint into every corner shop till system? Much easier to just have a controlled, standard system which is provided to all PayPoint merchants.
4 Likes
Your analogy doesn’t work - every shop at Westfield has their own checkout lane and card acceptance terms.
In a Post Office it seems like the same checkout lane & hardware is used, but depending on which products I buy the acceptance terms change without it being communicated to the customer.
This is like getting a phone top-up at the corner shop.
From what I’ve seen the top-ups are issued by a different machine but you still pay using the same cash register & card terminal, and acceptance terms don’t usually change (and if they do they’re communicated in a clear way with a sign “Cash only for top-ups”).
Sorry but I stand my ground on this - as far as the customer is concerned they are going to a Post Office and buying from the Post Office; whether it’s being processed by the Post Office or the franchisee is just an implementation detail that is irrelevant for the user, and acceptance terms being different without anyone being aware (I’m sure even the shop owner wouldn’t have a single clue why the transaction described above was declined) is definitely a bug.
Just tried to get cash over the counter at the post office and was told “sorry we don’t take that card” 
Its never worked over the counter at the Post Office.
The Post Office services the following banks.
2 Likes
Thanks I did not know that.
I currently pay cash at my local corner shop that also has a post office included into my Santander account before sending it to my monzo account. I’d love to jump this step and transfer it straight to my monzo account from the post office.
A solution to paying in cash is being worked on! Hang in there
4 Likes
Can Monzo be used at the Post Office YET? for paying money in and withdrawals?
No.
1 Like
I don’t want the Post Office, sending me notification that my deposit didn’t go in and has now disappeared! 
1 Like