Card Payment Declined at the Post Office


(Punit Mannari) #1

Anyone else have problem paying with card at post office? Monzo was declined…so paid with my Lloyd’s card and it worked


#2

The search option is your friend :smiley:


(Marcus Nailor) #3

Certainly an odd one! :stuck_out_tongue: I was at the Post Office on the 1st of the month and had no trouble making payment with Monzo (via Google Pay) :slight_smile:

I was just paying for postage on a letter, was it just a run of the mill purchase for you too? :slight_smile:

It would be worth looking at the declined transaction in the app to see if that can give you any further information (sometimes the transaction can send a reason for the decline, i.e. lack of funds, wrong PIN, etc.) :smiley:


(Punit Mannari) #4

It’s not even that…it just comes as card type not recognized, as soon as I put the card in at he post office


(Andy) #5

Email the info to acceptance@monzo.com


(Daniel White) #6

As you’ll see in the other thread posted above, some Post Offices especially those in shops will try and ‘double dip’ on their commission by paying for your Post Office transactions as an ATM Withdrawl, meaning they get the money for whatever you’re doing at the Post Office AND for doing a ‘cash withdrawl’.

The cash withdrawl at the Post Office relies on the LINK ATM Network which Monzo doesn’t participate in which is why the transaction is declined. You need to push the PO Counter Person to do it as a card transaction (like they should).

Maybe the Monzo Acceptance Team can contact Post Office Counters and discuss this shady behaviour going on.


(Punit Mannari) #7

All I know is when the error came up even before I entered the pin…he said is that MasterCard…we can’t accept it as it comes up with error message…


(Punit Mannari) #8

And the transaction was never declined…as soon as I entered my card.evem before entering the pin…it does not accept it…


(Hugh Wells) #9

Having paid at a Post Office today I can confirm this is more likely the operative trying to put the card through as a “banking transaction” (ie. cash withdrawal, cash deposit, cheque deposit etc.) rather than a payment transaction :disappointed:

If you could email through the details to acceptance@monzo.com we will have a look :pray:


(Punit Mannari) #10

I have sent an email earlier saying this has happened…still waiting for reply


(Hugh Wells) #11

Thanks! The Payments Team will be back in on Monday to take a look for you :+1: