Trying to cancel my card as it was stolen last night along with my phone. I’m in Finland and I can’t get through using the number, also tried contacting mono on Facebook and Twitter but still not heard anything. Please can someone help me out ASAP? ? The account is active with money on it. Thanks,…

I’ve notified in-app chat to let them know about your post. Try also emailing: help@monzo.com Best of luck :+1:

Oh wow, I know it’s Sunday but the phone not being available is really not ideal, I thought there was a process for these being answered by COps with priority :confused: Edit: Bad assumption on my part as to what was happening, see below regarding international dialing. If you’ve got a computer an…

Hey, I’m really sorry you haven’t been able to get through to us :frowning: I’m going to look for your tweet now and get your card cancelled!

[image] adam.williams: Oh wow, I know it’s Sunday but the phone not being available is really not ideal, I thought there was a process for these being answered by COps with priority I doubt it is them not answering the phone, it is probably one of two things. Firstly they have a domestic non-…

Oh god, that does sound needlessly complex…

This is indeed quite complicated! In the future, we’ll accumulate local numbers for all countries so we’re always available, wherever you are in the world :slight_smile:

See quote below for a geographic number which should work internationally: [image] What to do if phone is lost/stolen while travelling? If you lose your card, you can freeze it in the app straight away, and if you speak to support we can help figure out how to get you going again quickly. If you…

Thanks Bob, I was looking that up too… try 99 0 44 20 3322 4650 from Finland

I think it would be useful to receive an automated email with the international emergency phone number and email address whenever Monzo detects that a user has arrived in a new country. Handy if both your card and phone get stolen and wouldn’t take much to implement.

I know I’m not helping Elena here, but this has convinced me to buy a £30 android phone from the supermarket to use as a back up when I next go abroad.

URGENT cancel card

UK Help

BobT (Bob) 11 June 2017 15:14 8

See quote below for a geographic number which should work internationally:

Topic		Replies	Views
Card stolen Travelling with Monzo	13	7613	22 March 2017
Lost Phone and Card in USA Help	6	1968	6 May 2018
Urgent please Help	17	1460	29 April 2019
Card and Phone Stolen Feedback & Ideas	3	1716	5 March 2017
Cancel card without the app Feedback & Ideas	5	3918	13 August 2017

URGENT cancel card

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