Today, along with other banks, weāll be changing your contactless transaction limit from Ā£45 to Ā£100. With this change, weāll now ask you to enter your PIN after spending a cumulative Ā£200 through contactless.
Weāve written a blog with a little bit more detail on these changes over here: https://bit.ly/3mPjgRi
Is it technically possible/within legislation to reset the limit through the app?
Quite often Iāll get the āNext time, youāll need to enter your card and your pinā reminder, which is great if I then use my card again 5 mins later, Iāll remember. But if itās much later, days or whatever, then it makes the process much slower as it fails and I have to enter the card.
If I could get that notification, go into the app, verify and reset the limit, that would be great.
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phildawson
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I remember this exact conversation on Monzo when R did this reset via app.
Would it ever be possible for the user to change this limit within the manage card page? I think it would be nice to be able to manually change my limit, back to Ā£30 for example, especially to prevent unauthorised purchases.
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phildawson
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@Revels Also this post which has two further posts. You could tell I was pissed off at the SCA rules.
Good work! I knew it had been mentioned before and I had a feeling it was Revolut that did it.
I thought this would be a good place to bring it back up
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phildawson
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Yeah it was one of those things that really irked me, and I posted at the time its as useful as pop up cookie notices on websites. Looks like they might take that back and undo that madness.
It all stems from the EBA (european banking authority) having a meeting and the FCA didnāt do their job in pushing back how it would affect the UK with their terminals vs Europe.
Contactless Fraud was already negligible compared to other financial fraud before all this.
I just raised this on Twitter - personally I donāt use my card, Iāll use Apple Pay but Ā£200 is a lot of money for some people to lose and have to wait to get back once itās been reported as stolenā¦
Donāt really see the point in increasing it to Ā£100 contactless when you can use Google or Apple Pay instead, just creates more issues
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phildawson
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There was a MSE article on this about being able to set your own limit in the app.
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phildawson
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I remember when the limit was increased (I think it was the cumulative one) during the pandemic, a Monzo staff member said it increased fraud. Iām sure that āset yourself a limitā feature will appear for Monzo and all other banks.
I canāt even remember the last time I used my actual card as opposed to my phone/watch to pay for something, so my thoughts are def caveated in that this doesnāt affect me at all.
Whilst Iām in favour of/sympathetic to general convenience, it seems odd to me that the FCA keep increasing the contactless limit as opposed to investing in/pushing people towards more secure methods like apple/google pay or even cards with fingerprint sensors (which I feel Iāve been reading about for forever).
And on the subject of ditching my card if Iām not getting too off topicā¦ would be nice if the UK finally got some contactless ATMs.
Yeah I think Iām adding myself to the list of people who would like to be able to disable contactless completely via the app.
Google Pay covers me completely now for contactless payments. I know if someone spends on your card youāll usually get the money back, but I really could do without the extra life-admin if it were to happen.
This isnāt something you can do at the moment, but thanks for sharing your feedback.
Remember that when you use contactless, we ask you to insert your card and enter your PIN after you spend Ā£200 in total through contactless. This lets us regularly check you still have your debit card and youāre in control of your account.
This is a really important way we (and all banks) keep you safe when using contactless.
Without it affecting mobile wallets! Too many banks couple contactless and mobile wallets under a single toggle and slider! Starling Bank are the only bank in this country that gets this stuff right it seems. Baffling. Monzo should be getting this stuff right too, being nimbler and all, but even Lloyds are ahead of them here too.
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phildawson
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Monzo arenāt nimble though, they should be nimble but arenāt anymore. That ship sailed long ago, the separation between fintechs and legacy innovation is at a standstill again.
Monzo is weak Vs Starling but thatās not new either.
Fixed? Itās mostly the banks interest not ours. Itās an inconvenience to us but an expense to a bank fitting the bill.
All sounds good. Personally I donāt need a customisable limit.
If my card gets stolen and someone spends Ā£200 (the maximum) via contactless and it leaves me short until next payday then Iāll simply use my credit card or my emergency savings pot funds until Monzo give me the money back.
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phildawson
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Ā£200 being the worst case scenario of having just used chip+pin before to reset to Ā£0 combined with also ignoring the notifications coming through and not freezing the card.
Iād love it if someone can get recent stats on contactless fraud.
When looking back in 2019 it was negligible compared to non-contactless related card fraud.
Most people finding debit cards lying about donāt go Iāll try my luck.
So itās the people intentionally going out to nick wallets and see how much they can use before itās noticed or hits the limit.
Have we seen more people take up a life of crime because the contactless limit has increased?