My understanding is that banks now have to do this as part of their anti money laundering checks. If your salary is, for example, 20k and there’s 100s of thousands going through your account then that’s a red flag.
I don’t know that for sure and can’t look it up right now, but that’s what I thought I knew at least.
I agree that recognizing fraud is important, and if this actually a requirement for money laundering regulations I will answer the questions. But the messaging they gave from the outset made me think they were using regulations as a cover to target customers for specific offers of “high-touch support” type services (which really is marketing).
I’m not sure the wording that Monzo uses is particularly helpful, to be honest. It does make me think “how will this affect the support I’ll get?” and “is Monzo tiering support by income level? If so, how?”
A simple “we’re required to ask these questions of our customers” might be simpler.
Yeah, the new banks are surprisingly terrible at this. I don’t know if they think the truth will put people off and close their account, but every single one of them is coy about it. This is either a half truth at best or an outright lie at worst, and I’m not comfortable with either.
If you probe them because you don’t buy it, they’ll tell you the real reason. But you shouldn’t have to.
If they asked me for this and stated that reason it would have me all too. Regulated or not, I don’t trust the statement, it sounds shady, and the fact they come over email screams SCAM!
I’ve said it before a few times, but I genuinely believe a good chunk of the Monzo closed my account folks who are adamant of no wrong doing will have been caught out by this AML stuff. You only get an email. Nothing in app. It’s easily missed, and if you do catch it, it reeks of a potential scam on first glance.
They didn’t used to tell you what would happen if you didn’t comply either. It used to be they asked for it, set a deadline, would log the non answer and put you on two months notice that they’re closing your account, with zero communication outside of email.
This is explicitly outlawed under data protection laws. Monzo categorically aren’t doing this. Neither is any reputable business. If you tell any organisation you don’t want marketing, they must not send it to you.
I think you see this trend, of “bad copy” of technical stuff quite a lot.
A lot of places do it - banks, brands*, otherwise, in that they need to make sure things match their “tone of voice” or they can’t say it.
And like here things have been copywritten to a point where it causes more confusion than a plain English technical statement would.
I get the need for an “escalation” in the message in this case (hey you haven’t answered yet, there’s a reason where asking!) but the wording just comes across as… frankly naff.
I think a totally fair flag - hope they improve the wording for clarity.
*as an example, I used to write technical/legal info for food packaging. I once had an allergen statement of “made in a factory that also handles nuts”, turned into “because of how we make it, it might contain nuts”.
In that scenario it wouldn’t be an issue - but @Peter_G said ‘going through your account’ not just having lots of money in the account.
Some horrible replies to the OP on here. They are right - the statement given doesn’t make sense. For a bank that (used to) pride itself on transparency and speaking in plain English, the text is very poorly written. That doesn’t change the fact that they have to do it.