What happens in The Feed stays in The Feed?
As Monzo starts to offer more complex products I wanted to ask about the principles behind how items appear in the Feed and whether the Feed entries form part of a permanent transaction record? (and if not there, where?)
At the moment most items (transactions, PIN changes and declines) seem to appear and remain in The Feed.
Not so crowdfunding which appeared then was removed when the opportunity to pledge closed.
Part of being a Bank involves providing an audit trail for customers and their advisors. Being able to verify what your income and expenditure is remains important so being able to see all your income and expenditure while eliminating items that are not part of that income and expenditure is therefore crucial.
Yes for many of us being able to see where someone attempted to use my lost card is interesting but these are not my transactions. Being able to filter or remove them would help. Particularly if the card loss was traumatic.
Even with the best systems misposts will happen too. Will these be contra’d or removed entirely without trace?
All this becomes more important with a running balance in a current account so for now some comments from Monzo on the principles it will use for Feed transactions in the current account would be helpful please.