Unlocking app without Face ID?

I don’t get this.

If Monzo can’t see my face, I don’t get a pin option and it just says “Please unlock the app to continue”

Lloyds and Virgin both give me pin/password options if they can’t see my face.

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Yep, very annoying. Customer Ops don’t seem to understand the problem at all - so for now I will just have to deal with it.

The point of raising here was more to see if I was missing something anyway - I realise that this isn’t going to get fixed or implemented with any kind of priority haha