Sorry I should have elaborated on the topics more, the one in monzo chat is just a rant but the one in help is actually for help as the in app chat is not really doing anything
I understand the frustration, but if a COp does see this thread, I suspect that all they could do is see that your issue is residing with the correct department. But you already know that.
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Thanks for the reply, I don’t expect the COp to sort everything out, I just want them to give the department a heads up as I have been waiting far longer than I should be through no fault of my own. It was the advisor that sent it to the wrong team and a customer should not have to be left waiting because of it. As I said I’ve got nothing against Monzo they have been great up till recently but this isn’t good enough. I feel sorry for the staff but I have to look at it from a customer perspective
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I don’t have sufficient insight into the process to know whether or not that hasn’t already been done.
I agree fully that you appear to have been treated rather shabbily in all of this, and, assuming you’re completely above board, it will be resolved in your favour. I’d encourage you to make a formal complaint to Monzo at the end of the process, if only to help concentrate their minds. Whilst we have to accept that mistakes are occasionally made, they shouldn’t be treating customers in the way you describe.
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Totally agree, I’m not slating the company because they have been great. They just jumped in size quickly and don’t have the staff to accommodate I dont think. But some things have to be prioritised more than others. Thanks again for your reply though I appreciate it
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