Unable to transfer money from bank account into Monzo

I am unable to transfer money from my bank account to Monzo.
‘Your recipients account doesn’t accept payments through the faster payment service. Sorry for any inconvenience this causes’


Are you sure you’re typing in the correct sort code 04-00-04 and not 40-00-04?

I am, I read previous threads so double checked!
no idea what is going on

What bank are you sending from? Via app or online banking?