Bank transfer to my Monzo account declined


(Ben) #1

Hi all,

Yesterday my girlfriend went to transfer some money to me by using my account details and sending as a bank transfer.

When she went to send however, a message popped up saying that The recipient (me) does not currently accept payments through the faster payment service.

In the end she just used my monzo.me, but I thought Monzo was signed up with faster payments? Copy of the message:

Thanks


#2

Monzo is not only able to send and accept Faster Payments but is a full direct participant at the very heart of the system. There should be no problems, so it is an issue with their banks internal systems.


(Caspar Aremi) #3

Which bank is it? If you let Monzo know through the in-app help section, they can look into it, there’s a team who are working on acceptance issues.


(Ben) #4

Yeah I thought as much, I did try explaining this to her but it still didn’t manage to get through! The bank was Halifax


#5

I’ve done Halifax to Monzo transfers plenty of times. How strange.


#6

Were the account details entered correctly? The Monzo sort code is 04-00-04.

Seems obvious, but it has been known in the past.


#7

I’ve a feeling you’re trying to use the sort code 40-00-04 which is not ours and doesn’t accept Faster Payments :see_no_evil:

Please check the sort code is 04-00-04

40-00-04 Sort Code Checker


(Liam W) #9

If only you could steal the 400004 sort code… got to love the mirrored nature!


(Chris Rimell) #10

I have previously tried to send from Hfx and put in the 40 sortcode instead of the 04… it’s very easily done!!