Unable to pay into my Monzo.me account

Hello I was unable to pay into my monzo.me account. I got a message saying card is not supported.

It’s a Master card debit card issued by Ecobank Nigeria and I’m able to use the card to make payments online generally.

Are you using monzo me to transfer money from your Nigerian Bank to your Monzo account?

Sounds like a quick chat with CS could probably get you the answers you seek

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Does monzo.me support foreign cards?

I don’t remember whether there is any international support for monzo.me. Contacting Monzo via the chat facility in the app is the best way to proceed.

I don’t know if it’s officially supported, but I’ve had friends and family in the US and Europe be able to pay me via Monzo.me without issue.

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is there a limit on how much money can be sent via monzo.me (per transaction and annually) ?

£100 per transaction, £1000 per month.

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If I remember correctly there’s a limited list of countries that are supported. I believe it was EU, US, Canada, Australia, Singapore.

I don’t think it’s even EU, as I’ve had people in the past fail to use non-uk cards.

@Jtzuma your card won’t be supported by Monzo, and they won’t be looking to enable that support. You’re best off using something like Transferwise (or similar) to transfer directly from your account.

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Try using a curve card attached to your original card

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There’s also a limit of £500 per card, per month AFAIK.

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Interesting! Would be nice to have that limit documented in app. One of the things I like about Monzo is how all the limits are just there in app for you, along with how much of the limit you have left for the month. It’s really nice.

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It’s on the original blog launch - https://monzo.com/blog/2018/02/12/monzo-me/

The maximum you can pay through Monzo.me is £100 (and the minimum is £1!) In a 30-day rolling period, you can’t receive more than £1,000 through Monzo.me or send more than £500 from a single debit card. To see these limits at any time in your app, just go to your Account tab and tap on Settings.

So I’m not sure why the card limit doesn’t show!

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Just double checked and there is no mention of the £500 limit per card in app!

It’s an odd omission, but I guess it’s missing because there would no simple way to show the amount remaining.

At least it’s something I can scout my transaction feed in the future if there’s ever an issue with a friend trying to send me some money.

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Just transfer it in

Mine shows the remaining amount

Could you share a screenshot please? Don’t have my of my other cards on me right now to test myself.

Here you go (Hope I’ve done it correct it’s my first screenshot)image

The maximum is 100 for me

I can’t see your screenshot unfortunately.

But I think you’re referring to the £100 limit per payment, not the £500 monthly limit per debit card.

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It’s probably an issue of it being the personal information of the sender debit card so not a limit on your account directly.

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