I’m unable to activate fingerprint unlock. When i select it, it asks me for my fingerprint then just reverts back to the settings screen with fingerprint unlock de-selected. When i select ‘use fingerprint for authentication’ it asks me to enter my pin and that stays selected. Anyone got any ideas. Im loathed to use Monzo as my main account until i can sort my security out. Fingerprint works to unlock my phone and for my bank main first direct account. And advice appreciated please.
Try a reinstall of the app, if that doesn’t work then contact them using in app chat and hopefully they can escalate it.
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.