Hi,
I was struggling to book multiple Ubers for my colleagues and myself, so I ended up cancelling two before I got sorted. The trips are shown as cancelled (no charge) in my Uber account, yet still debit on my Monzo account. How long before they are refunded please?
Monzo don’t refund you, this is a question for Uber.
It’ll be 7 or 30 days unless Uber cancel the hold.
Uber usually 30 days.
Normally cancelled jobs get refunded pretty much immediately in my case
Thank you. That’s what has happen for every Uber I have cancelled so far.
I don’t understand who is holding on to my money Uber or Monzo. Uber say it’s Monzo. 
Not sure if it’s still possible but Monzo used to be able to remove the temp holds on funds if you had proof you had paid another way. Did that in a hotel once a while back as they hung onto funds and I settled on another card.
They likely already did this, but these messages don’t always go through. When they don’t come through, with Monzo you have no choice but to wait until it clears (you used to be able to contact support with the declined receipt, but they’ve stopped doing this now). There’s likely nothing Uber can do, and nothing Monzo will do to speed this up
Monzo, ultimately, are holding the money to be clear
As I work merchant side I can assure you this happens a tonne with lots of different banks. Maybe it happens more with Monzo (we don’t get much Monzo, mainly international payments) but it’s a common issue. Messaging errors also happen a lot on initial authorisation, it’s just less problematic there as you just retry the transaction.