Dear all - just got my new CA Debit Card last night in the post.
Trying to transfer funds from my legacy account (HSBC) by faster payments - HSBC keeps throwing an error that my security key code is incorrect. I have checked and rechecked my HSBC password (either way i could not have logged in without it so know it is correct) and it keeps failing.
I’m wondering if it’s a Monzo a/c no or sort code issue? Anyone else had similar?
Many thanks.
The only issue I have with HSBC is that it won’t let me put “Monzo” as the payment reference. I regularly make FPS transfers to my Monzo CA, and have a regular standing order setup that works fine too.
No issue with HSBC>MonzoCA here, thats with MONZO in the payment reference.
No issues here either - was able to easily transfer money across. Granted the reference was just “money”.
No issue for me either, and did use reference “HSBC/Monzo”
First direct is finding the sort code invalid for my current account
Works fine for me when I call them… not setup for Internet Banking or Mobile Banking with them.
Mines been working fine for ages, maybe an intermittent issue?
Transfer from Firstdirect working fine with me. Went through instantaneously.
Upgraded to a current account when my card arrived yesterday and noticed it took almost two hours for a transfer to move from my HSBC Advance account to Monzo. I have since done another one and it was instant, so who knows. I’ve noticed similar inconsistencies in transfer times using Starling, too, so it’s entirely likely the issue is HSBC’s.
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