"Transfer Money through a link" confusing message

Feedback & Ideas
1

Easy implementation Improvement suggestion:
When we send money to someone through the option “pay someone / share a link”, Monzo writes:
Hey!

I’m using Monzo to send you this money. Tap here: LINK and claim it. Together with this text message the image(icon) that appears says “receive money using Monzo”.

The message in the icon is the problem. This message in the icon lead people to think they can only receive money if they are using a Monzo account and this is not the case. Several people I tried to send money were suspecting this was a way to force them to create monzo accounts and as a consequence they never clicked the link.

A message in the icon such as " Receive money from a Monzo account" would be more appropriate.

2

Tell those people they’re wrong, and if they don’t click the link they don’t get the money :joy:

Ball’s in their court. They have until the link expires to play fast and loose with their misguided expectations.

But, yeah, the wording is confusing too.

3 Likes
3

It easy to fix. Actually i should have created the topic in the " BUGS" session instead of in the suggestions. Its more like a bug. The message mislead people to.think they need a monzo account to receive money.

1 Like
4

You put it in the right place, it’s definitely a feature improvement vs a bug.

2 Likes
5

Why did you create two threads for the same topic? :man_shrugging:

6

One has an image of the system BUG. And the system didnt allowed me to delete the one without image before it being approved.