I’m asking because someone else on here may have traded in something which isn’t graded
(Press ‘Help’ search ‘Contact us’ or email firstname.lastname@example.org or call 0800 802 1281)
Aye, but that would be an anecdote.
If person A says they took one that was in very bad condition and got the full price, that wouldn’t mean that the same thing would happen to you. And if person B took a pristine one in and had the price knocked down, that doesn’t mean the same thing would happen to you, either.
And if they feel like not paying out or paying less they’ll come up with excuses.
I once took a camera in and they said it doesn’t read SD cards. I put my SD back in, took some photos, showed it to them and they just went “it doesn’t matter, it doesn’t read SD cards so we can’t take it🤷♀️“
So even if you hear back from CeX, you just have to go in and try your luck
As long as all the buttons work and it includes all relevant kit (battery packs, etc) then you’ll get the full listed value as it is online. Controllers weren’t graded when I worked there, we just tested them and those that didn’t work or had sticky buttons would be declined.
Have you tried calling? They will test the device to see if it works and I am assuming they would judge by grade. I can’t see it fair to pay £20 for a scratch controller and £20 for a non scratched controller?