Hi Gavin, yeah thanks, I filled that out on 5th June! I had this email from Shutl advising to do so:
"We have taken a look into this with the carrier and they have deemed the item lost in transit.
I do apologise that the item has not been delivered. Please see below a link to our claims form:
Please be aware our standard process is to cover the full value of your item, up to the value of £25 for all services except UPS, UK Mail and DPD which is £60, unless enhanced compensation was selected. Claims must be submitted within 30 days of shipment date to be approved, if a claim is submitted after these 30 days, the claim will be declined. If the claim is approved, the postage will be returned to you separately.
When the claim is submitted it will be passed to our claims team who will investigate this and confirm within the next 2 weeks, via a separate email, whether the claim was successful.
If you have further questions, please do not hesitate to contact us.
Senior Customer Service Advisor"
Only problem is the Xbox was sold for £240!