Top up delay and limit

(Andrew O'Leary) #1

There is a £90 top up limit when trying to top with debit card.
Then when I tried to top up via bank transfer (8am) this morning, it still hasn’t gone through to my Monzo account (6pm)
Any suggestions or answers?

(Rika Raybould) #3

Just confirming that yes, this does sound like a verification issue. Another reason why we need this visible in the profile and a self-serve verify option along with maybe a “we couldn’t automatically verify you” feed entry. :wink:

For now, support can trigger the verification process that will allow you to make larger top-ups and payments.

Bank transfers are only processed manually once a day. Combined with the planned outage by Monzo’s card processor this weekend, it is possible that this transfer may not get processed until Monday if you’re unlucky.

(Andrew O'Leary) #5

Can you point me in the right direction to contact support please?
Android app is still very bare and only has chat and forums.

(Alex Sherwood) #7

Was she on Andoid? If so it’s a new feature so I’m guessing that it’s only triggered automatically if you’ve signed up since the below release -

If you signed up before then, the support team can trigger it.


In my Android beta app there is Help & Support or something like that and you create a new conversation in that help option