When making a transfer, after the reference number input, one is prompted for authorisation. If one does not use biometrics, a pin pad appears.
Now, if the reference number includes illegal characters, then only after entering one’s pin, will a popup will appear saying to “use only English letters and numbers”… This can (and had), lead one to believe that there is something wrong with one’s pin, not the reference number.
This message must appear before the authorisation prompt, not after!
Details to reproduce:
Go to transfers, make an international transfer, choose CAD as the destination currency, continue until prompt for reference number. Enter a reference number that includes the following characters: “-”,"(", “)”. Continue. Authorisation appears. Authorise. Program goes back to reference number step with a toast saying to use only English letters and numbers.
Moto G7 Power (XT1955-4)
n/a, sceenshots not allowed in app