Issue:
When making a transfer, after the reference number input, one is prompted for authorisation. If one does not use biometrics, a pin pad appears.
Now, if the reference number includes illegal characters, then only after entering one’s pin, will a popup will appear saying to “use only English letters and numbers”… This can (and had), lead one to believe that there is something wrong with one’s pin, not the reference number.
This message must appear before the authorisation prompt, not after!
Details to reproduce:
Go to transfers, make an international transfer, choose CAD as the destination currency, continue until prompt for reference number. Enter a reference number that includes the following characters: “-”,"(", “)”. Continue. Authorisation appears. Authorise. Program goes back to reference number step with a toast saying to use only English letters and numbers. OS:
Android 10 Device:
Moto G7 Power (XT1955-4) App Version:
3.90.0 Screenshots:
n/a, sceenshots not allowed in app
Just got the same message “use only English letters and numbers” when trying to do international transfer to CHF account using Wise. It appeared after I put in a valid PIN number. Thanks to hints from this bug report I realised that I put my name (Michal Bryxí) as a reference. And many systems just can’t potato with any characters with accents (see that last character of my surname has an accent). I went back few screens and removed the offending accent. And after that everything went fine.