This is why I love Monzo

Monzo Chat
1

I made a fairly large purchase today (Christmas shopping already). I approved the transaction through 3DS but I then got a message online saying that the retailer had cancelled the order (and to check the billing address). My first thought was yikes the money has left my account and I don’t have enough funds to make the payment again and wait for the funds to be released.

However through the app I was able to request a reversal on the payment and the funds were released back into my account instantly.

Now that is smart banking :+1:

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How do you request a reversal?

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On android - from the home screen select the transaction then scroll to the bottom there is a link “Something wrong? Tell us”. Click on that and on the next page there is a link that says Question payment. From there I was able to reverse the transaction because the retailer had not claimed the funds.

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4

You are lucky. Not all payments have this option. Usually it takes 7 days to release funds

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No doubt direct debits etc wouldn’t, but I’d expect all card payments would.

Not in my experience. It’s been the same day (or in one case, the next day).

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They don’t, I’ve not quite figured out what does and doesn’t trigger the option, but it’s not always available.

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