What to do about unsettled transactions?


(Damien) #1

So I have had a transaction where the authorised amount has been ‘released’ by Monzo because the merchant hasn’t taken the payment after 7 days.

This is a bit weird. The merchant in question is a credit card and the payment on the credit card is still showing.

I don’t like things sitting in flux like this so I am not sure if it’s worth if it’s worth proactively contacting the company in question or if I just leave it assuming either they’ll take it or reverse the payment? Does anyone else have experience of his happening?


(Jolin) #2

This was Ian’s response when someone asked about extending the hold to 30 days. Worth reading the full post, lots of good details about the issues around how authorisations work (and don’t work):


(Toby Toller) #3

I’ve had the exact same thing happen today with an Amex payment I made last week…


#4

I hope the credit cards don’t charge interest on the full balance, without deducting the money they haven’t bothered collecting yet


(Ben Talbot) #5

Have to go to the ombudsman!


(Damien) #6

It’s Amex for me too! Something wrong there?


#7

Few people on twitter reporting problems but their help are saying they are unaware of problems

Edit: their twitter is very annoying, starts practically every reply with “Hi there” :confounded:


(Damien) #8

Who Amex or Monzo?


#9

Sorry, didn’t make that clear. Amex

(But Monzo’s twitter is never annoying :grin:)


#10

I would definitely contact Amex :+1:

You’ve authorised the payment and it’s in their hands to collect it! If you need any transaction references please get in touch through the app.


(Toby Toller) #11

More this morning… totally skewing my Summary Graph!


(James Murray-Ferris) #12

Was your payments last Friday by any chance?


(Richard Grundle) #13

This has happened to me for 2 payments made to Argos on 10th May, and a payment made to a petrol garage on 12th May. Both Argos transactions were refunded on 17th, and the garage one today (19th).

My friend has also just confirmed it’s happened to him, and he has received a refund for a petrol station transaction processed yesterday.


(Matt) #14

I’m not sure if the argument about undue strain on COps is valid anymore.

I noticed yesterday that questioning a hold transaction for £1 gave me the option to reverse it myself without speaking to anyone.

The same could apply to larger holds. I understand they may not let you remove those yourselves straight away, but after 7 days a button could let you auto reverse it yourself.

You’d be in the same position as now but in the case of genuine transactions that are processing slowly these won’t mess up your available balance (as a Shell transaction is doing for me today!)


(Dan) #15

I had a delayed transaction with McDonalds. I logged the transaction with YNAB. I paid contactless and it went through. It took a month for McDonalds to claim and it never showed in Monzo. I contacted Monzo who told me to contact McDonalds who said they couldn’t do anything. There is such a thing as a free lunch…or breakfast in this case :yum:


#16

Just another data point, I’m seeing the same thing on an Amex charge card so it’s not just their credit cards. Payment made on Friday as above. It’s quite a substantial amount so I’m surprised to see it so easily ‘reversed’ by Monzo. Presumably if I went out and spent it all Monzo would still have to honour the payment? Obviously, I won’t go and spend it but there must be a significant credit risk there!


(Andre Borie) #17

This is a question I’ve always wondered about, I’ve had conflicting responses for this before; in some cases they claim they need to honor the payment, but in some others they say they can reverse it.


#18

Same happened this morning for me too. This is the first time ever this has happened to my account at any bank. Has Monzo’s policy recently changed? Why is there a spike of these unsettled transactions happening today?


(Andre Borie) #19

Maybe it’s because of the royal wedding? :joy:


(Chris Deeming) #20

I just logged a chat message in app about this.

I’ve also had a refund today from Bargain Booze.

My wife has had a refund to her Monzo from both B&Q and Shell.

These were certainly unexpected and not requested.

It seems very strange that so many transactions would be refunded unexpectedly overnight.

I’m worried this is a glitch on Monzo’s side.