So I’ve received an email from Monzo asking me to confirm my tax residency.
At the bottom of the email there’s a so called button that says that says “Confirm Tax Residency” with a description “this button will only work on your phone”.
However, when I open the email on my Android phone it appears that the “button” isn’t clickable at all. I tried using both my Gmail app and chrome. What is wrong?
I can’t say why the button in the email isn’t working, but, if you haven’t already figured it out, I can tell you how it’s possible to confirm your tax residency regardless.
- Open the Monzo app
- Tap the ‘? Help’ icon at the bottom right of the app
- Type ‘tax’ in the search bar
- In the list of suggestions, you should see ‘Updating your tax residency’
- Tap to open that help article, and then follow the steps detailed