Found this classic example of a possible scammer trying to get monzo to refund his money.
On the initial look it seems like many stories you get on here about people who have bought stuff on facebook and they seller supposedly scammed them but someone digged into the persons post history and it appears they are very happy to use refund scams to try and get their money back by claiming they did not receive the items while using multiple amazon accounts etc.
They even have a post about an ipad for ÂŁ550 and trying to refund scam it. They may be legit but it doesnât look good.
I have to wonder if the person bought an ipad off facebook then tried to claim they sent it back and the person didnt play ball so now they want monzo to cover the cost of their ipad.
I know legitimate people get scammed but when you see people like this it makes me wonder how monzo can tell as these scams are no doubt going on all the time trying to rip off companies, banks and people and I wonder how many of these posts here are truly legit.
Buyer/seller beware as these people are trying to scam you as well and if the person was successful I would fear what would happen to your account if you had sold them the ipad on facebook which they claim not to receive.
Always be very wary of paying with a bank transfer instead for card - at least a card always has chargeback rights.
Also generally be careful online, really.
The other side of it again is that some customers (like the vulnerable elderly) are often more easily taken in by scams, and end up losing their money.
Anarchist
(Press âHelpâ search âContact usâ or email help@monzo.com or call 0800 802 1281)
3
Just to say, they arenât rights. Chargeback is at the discretion of the bank, or card provider.
Section 75 gives you rights to a refund, a long as you use credit. There are some other restrictions on this.
The âright to requestâ a chargeback, I suppose. But the bank doesnât have to do it.
Still better than no ability to challenge the transaction at all!
Anarchist
(Press âHelpâ search âContact usâ or email help@monzo.com or call 0800 802 1281)
5
Absolutely. But if the price is over ÂŁ100, then always use a credit card if you can. Better to have statutory rights, then be at the whim of your card provider (however much you trust them).