The in-app chat feature has disappeared from my app. Really annoying. I have scrolled through the help articles etc etc. but there is no option to chat to someone. Getting super frustrated as there is no other way to contact customer services.
Hi,
Try searching in the help bar for anything ( I searched for ātestā ), then under the search bar can you click āi canāt find what Iām looking forā , it should open the chat.
Alternatively you can call the number on the back of your card.
Which phone do you have?
I have an iphone.
I have tried doing that and there isnt ācant find what iām looking forā that has disppeared.
You can email them or call the number on the back of your card.
Ok, will email.
Thatās option will take the longest, good luck sorting it 
If you get chance pop back on here and update us please.
Email can take some time to get a reply, I would try reinstalling the app first to be honest.
Do a fresh install , donāt restore the app from an iCloud backup.
Search ācontacting supportā?
That was a link to contact them in app
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In the mean timeā¦ Could we help with the original issue you were wanting to contact Monzo about?
Thanks, this worked!
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