Text message scam?

I don’t think so, they don’t seem to be doing anything other than confirming they got the SMS, maybe they got two in a row like me.

I’m guessing a lot of people got it.

Was wondering if I can get some help. I was a bit of an idiot( I don’t know why I usually am good at noticing these dodgy messages but I am new with Monzo and it appeared as if they sent the message) but ended up entering my pin. For my email and password, I luckily typed it in wrong and exited the site once I realized this could be a scam. I have activated Face ID for payments and location but was wondering if anyone can advise me on what I should do as I believe they have my pin(not sure if they can do anything with that data only).

Thanks

If they haven’t got your email they can’t do anything so you’re fine

Hey @jumbo302 sorry to hear about this!

Can you please get in touch with us through the in-app chat? We can help secure your account and replace your card with a new PIN :+1:t2:

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i got a similar message last night and immediately messaged Monzo urgently with a screenshot asking if this was legit…

12 hours later and no response… really poor!

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To be fair it does tell you in your screenshot that it’s likely to not be legitimate :see_no_evil: :wink:

You should have also got a message last night explaining that non-urgent messages won’t get picked up until the morning.

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What do you expect them to say? You’ve alerted them to a scam. You haven’t clicked it, you haven’t compromised your account and it’s quite obviously a scam. Your phone is telling you.

Basically you’re complaining that they haven’t thanked you quick enough?

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Rule is thumb is, delete the message when it arrives, get back on with life.

If Monzo wanted to get hold of you, they’d soon get you into chat.

I never report them, can’t be bothered, just hit delete :upside_down_face:

7726 is SPAM

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7 seconds of my life saved

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I could imagine it would be quite difficult to convince someone who has already been scammed that you’re the real deal through an email or text?. .

I’ve been getting there around once a week for the last month or so. Clearly fake but can see how they’d catch out someone not paying attention or expecting a message from monzo about something else. I get similar ones from Revolut too

Can’t recall the last time I had a scam text, Three do a pretty good job at blocking them from going through their network.

Yeah they have a system built to prevent these types of messages :metal:t3:

I got a strange message:

I haven’t requested a new card, so I’ve reported it to 7726. But is there anywhere on Monzo to report this?

Best regards,

Compo.

Go to the help section in the app and search for ‘contacting support’ where there is a link to send a support message.

The help articles regarding scams direct to report to Action Fraud rather than Monzo.

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I think I’m right in saying that they can report that domain and have it taken down for either fraud, copyright or both.

IMO it’s always worth reporting these things - if they don’t want to do anything with it they won’t.

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It appears its already on the deceptive sites list google distributes at least.