I wanted to provide feedback on what I don’t like about my current business bank account I have and why I want to use Monzo Business instead. Clicking the link in the email to take me to the monzo business forum didn’t work (got an oops that page doesn’t exist).
I got the same from the next email I got (Business Banking Monthly email).
I replied to the email, which someone responded in a day (it’s nice to have a response rather than it coming from a noreply@monzo address - so + points for that).
The person who responded asked for the link - sent it and they confirmed that it didn’t work, and sent a generic link to this community forum rather than the business banking forum - not as helpful.
Also, when the link didn’t work, I searched the forum for business banking but there wasn’t an obvious ‘this is the business banking forum’ place.
It feels like this should have been a more streamlined process with plenty of opportunity for it to be picked up and rectified earlier.