Hey all,
I just landed in Los Angeles, where Iâll be spending some time in Hollywood shooting my first feature-length film project with a production company. Itâs nice and sunny here 
Got a few days of work to finish up first though before I head off for a few weeks and the first is a forum restructure which you might have just noticed. I wrote a proposal last week, discussed it with the team and the Coral Crew, and wanted to give you a quick heads up on whatâs changed and some other things to bear in mind.
So, our old structure had 17 top level categories and only 5 sub-categories. This looked messy, and meant a lot of scrolling if you werenât using a large high-res display to get through all the categories. Some top level categories were popular and some werenât, so there it felt a bit inconsistent.
Our new structure has just 10 top level categories, 2 of which are only visible to staff and/or Coral Crew, so 8 top level and 9 subcategories that are publicly viewable.
Whatâs changed:
- Crowdfunding & Investors has moved from being top-level to a sub-category of Monzo Chat.
- News & Updates where our official blog posts are stored, is now a sub-category of Monzo Chat. This category wasnât open to posts by non-staff, so didnât make sense as top-level.
- Monzo Labs is now a sub-category of Making Monzo. We realise Labs in itself has been a bit unclear of how it works historically. The logical flow moving forward is that we will tease what weâre working on as part of Making Monzo. If itâs something that requires public testing/feedback or early access, itâll graduate from there to Labs, and if it doesnât, itâll go straight to the app. Therefore it makes sense for Labs to be a sub of Making Monzo.
- Business Banking is a now a sub-category of Monzo Chat
- Fintech Chat is now a sub-category of Financial Chat.
- Coral Crew & Staff categories have been deleted. Most of you wonât have seen this categories, as the name implies they were for the benefit of the CC and Staff respectively. They werenât getting used much, and as one of the âPerksâ of Coral Crew is now that they have their own single-channel access to the main Monzo Slack, it wasnât needed for them to communicate in a shared environment with staff.
If you have any feedback, please let me know. Does the order of the categories make sense as it is, or would that benefit from a shuffle? And, do we need any more categories or sub categories? Nothing springs to mind for me personally, so please let me know if you feel otherwise.
A quick note on Feedback & Ideas
As some of you may have noticed, we recently turned on User Voting for the Feedback & Ideas category. We are very happy with the initial results of this, and weâre encouraging synchronisation (and sending of traffic) to the category via our social media channels.
What that means is weâll be sending tweets like this in response to user suggestions, and if the suggestion has already been made weâll be directing them to vote for the existing topic. I already fed back the Top 10 most voted threads so far to our Product teams, and they were happy for the feedback. Weâll be doing that every few weeks.
Quick clarifier - just because something is a popular request does not mean in and of itself that we will be building it. But it definitely provides a data point and useful context, and can potentially aid with prioritisation.
Let me know your thoughts!
