✅ Telephone Banking

I don’t need help but it’s a query. I understand that Monzo App is the main place to do the banking on your account.

I’ve been told it’s not possible to set a standing order or make payments via the phone service in the past when I’ve not had access to the app in the past
.

Your website under the financial conduct section it’s got a tick stating all those can be done on the phone.

I think its needs wording differently.

I dont know the answer to this as I have never tried outside the app but I would of thought it should be possible to set some of these up over the phone

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A friend of mine also got told no. For starters their no security for telephone banking.

My error I didn’t see the bottom of it does clearly state on a difference section that you cant I apologise can close this thread

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Aye it does explain things, well spotted :smiley:.

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Curious as bar being somewhere with zero internet, which is a bit of a rarity in England, I know rural places in Scotland and Wales have spotty mobile internet, why would you want to do anything over the phone?

Personally if I have to ring anyone to get anything done that I cannot do via an app or my PC its a bad day.

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