my phone is dead and in order to buy a new one i need to move money from my monzo savings account into the active pay. is there a way to do so from my computer?
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There is no way to move money from computer 
you can however check your account via Monzo API access
developers.monzo.com/api/playground
Best advise would be to get in touch with support via email help@monzo.com and I am sure they will be able to move money from Pot to your account.
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This is arguably the only thing my legacy bank does better than Monzo. With no way to access the account other than via your phone, it really does limit your access to your money. I would have thought a basic web interface would have been up by the time Monzo was promoting itself to be a main account
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If you contact help@monzo.com we can look into this for you
We may be able to complete a bank transfer on request.
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How straightforward is it to add your Monzo account to a borrowed/old phone, then delete it securely once youāre done and can switch back to your phone?
It is straightforward but even relatives would raise eyebrows if I wanted to install an app on their phoneā¦or maybe itās just my family ha ha
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Iād hope itād just be a case of āplease can I borrow your phone for 5 minutesā, add Monzo, log in, move funds from pot to available, clear Monzo data and cache, uninstall, clear phone RAM. Done?
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Basically, yes. Youāll need to access your email from their phone so it needs to be someone you trust and who trusts you.
Install disposable browser (firefox focus/duckduckgo?), log in via webmail, clear data/cache/ram and uninstall once done?
What do you do if you have 2-step verification?
Downloading it on a friends phone is great but not massively practical all the time/all people. Monzo marketing itself as a modern bank but unfortunately lacks something very basic. Iāve only ever used online banking twice but its there if I need it but its another one of the small things Monzo is lacking (imo)
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Hey Beth, thanks for replying on your holiday 
Hope youāve got better weather than here!
Monzo is primarily app-based but if your phone and email are unavailable then
- Whatās the extent of what we can get sorted by ringing up* using a landline?
- Would it be possible to move funds from a pot to available balance just by phoning up?
.
*For future ref:
From UK 0800 802 1281
From abroad +44 20 3872 0620
Source: https://monzo.com/faq
Oh, the irony:
I want app pin / other login - āwhy? Never, under any circumstances give anyone your unlocked phone. Your life is ruined the moment you do that anyway.ā
I loose/break my phone - I depend on someone else to give me their unlocked phoneā¦
And this isnāt even seen as a problem ā¦
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Or use an old Android/iPhone at home?
Some people I would, some I wouldnāt and theyād be using it in front of me. Would I let them have it and take it where I couldnāt see? Hell no
And Iād activate Touch ID on the monzo app before I handed it over
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Thereās a difference between giving someone access to your unlocked phone unsupervised versus watching their every move.
If I borrow someoneās phone I fully accept (and expect) them to be looking over my shoulder as to what Iām doing on their phone - in fact out of respect Iāll keep the screen visible to them at all times.
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Itās not working, it shows me the account balance itās Ā£0 when i have over Ā£1k in the account, also states that iām a prepaid user and i have to upgrade since i already upgraded and have a current account, itās only me getting this?
Best advise would be to get in touch with support via email help@monzo.com and I am sure they will be able to move money from Pot to your account.
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My app itās working fine, i dināt lost my phone, i have money in the account when using the app, but i have 0 balance when checking with the link you provided