This is NOT a thread about slow response times.
I recently needed to speak to Bunq support, and they seem to have a new system. You put in your question and tell them when you would like a reply. I don’t agree with the options, I think I would prefer within ten minutes (with an extra popup confirming that it is genuinely urgent), within 4 hours and within 24 hours. Of course there is an argument that all questions should be answered within ten minutes, but there will always be peaks and troughs on support teams demands.
Whilst there will still be the same number of support queries going in, at least they could be put into some form of priority order and manage expectations of when a reply would be, as opposed to the current system of telling you know the current wait time (which varies widely). Thoughts? Are there other ways that it could be improved based on the assumption staff levels and number of queries going in remains proportinally the same?