Verifying account information

Hi I’ve been waiting for last 2 weeks for the verification of the account. The app it’s stuck at the verification screen. How long it’s going to take?

Doesn’t sound normal. Contact Monzo for help.
Email and phone number at bottom of this page -

They don’t respond line too busy. I emailed them last week and no one got back to me

Well we’re just customers here so we can’t help either, I’m afraid.

After 3 weeks nothing changed :unamused:.

As mentioned above, you’re sadly wasting your efforts on here trying to resolve this. Only Monzo can help and you need to contact them via phone or email.

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We are unfortunately just customers here like you, potential customer.

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