Strong Customer Authentication: Using Chip and PIN more often when making contactless payments

I wonder if it’s just a notification to warn you rather than being able to reset the limit.

They said above that resetting in the app doesn’t comply with SCA, unless now the FCA has released some new guidance, but if they haven’t they should pressure the FCA to clarify what is ok.

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I’ll have to use my card a few more times and see if I get a notification as I approach the £100 :sparkles:

In the meantime, it’s possible to see the amount from your limits screen :sunglasses:

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just use mobile payments

:grimacing:

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Thanks!!! Just spent 5 minutes trying to locate this in the new NAV…

After receiving an in-app message saying I would need to use PIN on contactless transaction to keep my card safe (or words to that effect) yesterday, I was anticipating the next contactless transaction failing, but I’ve performed 4 transactions today totalling £16 .01 and checking I still have £6.98 remaining… So I guess it’s a £25 warning!? :neutral_face:

I got this notification for using my pin next time, did so but it declined first time but went through on second attempt.

Yes shame about the same Samsung lack of balls

Monzo is a fully regulated bank. The FCA holds us to a much higher standard. Playing fast and loose with the rules is a quick way to loose your banking licence.

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The Financial Conduct Authority still holds Revolut to exactly the same standards as Monzo regarding Strong Customer Authentication.

Much more reckless bend the rules to make it reasonable approach. They are just confident that FCA won’t do diddly squat.

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We don’t want to be seen as a “reckless” bank. Of course we’ll be keeping an eye on this area, if we see examples of banks taking Revolut’s approach, we may discuss it with our regulators and change our approach.

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That explains the notification I got after a contactless transaction - said something to the effect of “your next contactless transaction will require chip and pin” or similar.

It was handy to have that pre-warning, as it’s fairly easy to just believe contactless will work - at least I’m pre-primed ready for it to fail, rather than confusions as to why it didn’t.

That said though, the next transaction I did try went through without asking for a PIN - so clearly I was somewhere between the Warning Limit and Hard Limit in that next transaction.

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It happened to me a couple of times now where neither I nor seller were aware that payment has been declined and I walked away from the shop without actually paying for the product.
Once, I realised this being on the train far from the store and I was only able to return there after work. In the evening different set of employees worked there and it was difficult to sort it out as the previous cashier closed her shift.
Since the last incident I am no longer using contactless as it is too dangerous. I don’t want to accidentally end up with criminal record!
I can’t understand why this has been introduced without having a proper infrastructure to support it!

I had SCA in B&M the other day. Til just declined the contactless transaction so I presumed SCA and did chip and pin

They have notices on all tils that their bank have informed them that due to new regulations they can’t take contactless. They aren’t even trying :joy:

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I’ve had it a few times too and it seems different payment terminals handle it differently.

It’s so inconsistent in its implementation. I’ve had plenty of scenarios when my wallet is already away, the terminal has been taken back by the shop person, and I feel the tell tale vibration of my phone/watch…

Except now it’s not gone through and there’s this super awkward dance that happens… plenty of times the shop staff themselves don’t know what SCA is and just assume it’s declined.

I’ve switched to mainly using Apple Pay now. Just simpler :slight_smile:

I had a notification recently to warn me that I’d need to use Chip and Pin soon (can’t recall the exact wording) which I found useful. It meant I could choose to use Apple Pay for a few transactions until Chip and Pin was convenient. :+1:

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This is just another thing I shouldn’t have to care about. I really don’t need to anxiously anticipate that next time in the coffee shop there may or may not be an awkward moment. I am not even sure why should I remember such notification. I’d rather not use contactless than worry about this.

From what I read I see that this regulation puts the likes of Google and Apple in privileged position. I wonder how much fingers they had in this legislation pie. I am not going to give away another portion of personal data (buying behaviours) to these companies.

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I got my first decline a couple of days ago. I had no clue what was going on. The cashier said my payment had declined and I’d forgotten all about this. I tried again, and it was declined a second time. Ended up feeling confused and a bit embarrassed. Pulled my phone out of my bag, loaded Monzo up and showed the cashier my balance so that she could see I had the money available, at which point she suggested chip and pin and I remembered why it might be happening. Not the best experience!

I suspect the main drivers for this were the banks. They are on the hook for all fraudulent contactless card transactions where they they can’t show customer negligence. It’s potentially hundreds of pounds per card theft (or alleged card theft).

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You’ll know next time, though.

I do think that this change should’ve been communicated better. I have four debit cards, and none of my debit card providers have made sure I know about this.

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@Anarchist Indeed. I assumed that the POS would tell them that further verification was needed, rather than showing a hard decline. I know eventually store staff will be used to it, but for now it confuses staff and embarrasses customers.

I am pretty sure I didn’t see that transaction was declined, otherwise I would have reacted by e.g. trying different card and certainly I wouldn’t walk away with the product I didn’t pay for. Each time I only knew about declined payment when I looked at my phone long after the “sale”.