When there’s a dynamic payment descriptor set on Stripe, Monzo is not displaying this properly. For example, if you set the descriptor as site.com* #XXXX where XXXX is the order ID, Monzo will display the transaction as #XXXX instead of site.com. The raw descriptor is shown further down correctly …

Have you tried clicking “Improve name, location or logo”? With a change or two, their algo should learn of the correct format and start to show site.com for all transactions that match the same format.

Hi Dan, where would i find this? Is it somewhere on stripe or the Monzo app? To be clear we’re a merchant that uses Stripe on Woocommerce and we use the standard Woocommerce Stripe plugin. The solution therefore needs to be something that we change in our site/plugin/stripe or Monzo changes for al…

This is in the Monzo app. Click any transaction inside the Monzo app that’s come through from your Stripe account following the format you mentioned site.com * XXXX Then look for the “Improve name, location or logo” button on the transaction screen. Suggest a name improvement, and work through the…

[image] danbeddows: app I don’t see this option on the app, but still, this isn’t something we need to fix on my device. It’s a bug that affects our customers and they dispute them without knowing they come from us. Also, I’m saying it’s a bug because Monzo is the only bank that does that

This change doesn’t happen just for you - it happens for every Monzo customer. If the transaction is a card transaction, the option should be there. If it isn’t - can you take a screenshot of what you see? I’ve attached a photo showing where it should be. [image]

Alternatively, you can always contact Monzo at help@monzo.com and raise the issue there.

Once they’ve approved your suggestion on how to format the merchant name, it should do it for all transactions, the issue will be getting them to approve it…

The problem is Monzo thinks the order ID is the merchant name so i can’t report an improvement [Screenshot_20220316-133710_Monzo] [Screenshot_20220316-133703_Monzo]

In the merchant name field, where it shows the order ID, type your business name. Then hit the Send button. Add your website too, to make the request more credible during the manual review.

Thanks, i’ve tried this. Let’s see what they’ll do. I just wonder if that’s going to work for all orders, considering the ID will be different for each order… Will report back when i have some results

Stripe dynamic Payment Descriptors not displayed properly

UK Help

kolok (Kolok) 27 March 2022 04:28 14

Updating merchant data isn’t a monzo strong suite.

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Stripe dynamic Payment Descriptors not displayed properly

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